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Help |
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read through the frequently asked questions below. If
you cannot find an answer to your question please
contact us and a
representative will be happy to assist you. |
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1. |
What are your
minimums? |
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Minimums depend on
the process type you select (Spot Color, High
Definition, Foil, 3D, etc.) and the number of colors in
your design. For information on order minimums, please
CLICK HERE. |
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2. |
What are your lead
times? |
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Lead times generally
depend on the process. Typical turnaround for a quote is
one business day and typical turnaround times for
shipments vary depending on process and size of order,
but in general our turn around times are very quick. |
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3. |
Do you send
proofs? |
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After you submit your
order you will receive a digital version of your artwork
to proof. This is to allow you to confirm correct
spelling and similar details. |
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4. |
Do you color
match? |
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We can do PMS
(Pantone Matching System) matching for an additional
cost on most processes. Refer to the
processes page for
information on each process and the Custom PMS matching
pricing and availability. Please note that our print
methods do not allow us to guarantee exact color
matches, but we will get within industry standards. |
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5. |
What is the wash
ability on your printing? |
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All of our products
and print processes are heavily wash tested so you can
be sure you are buying retail quality products. |
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6. |
Do you use lead in
your inks? |
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No, we have never
used lead based inks in our products. |
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7. |
Do you print
domestically? |
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Yes, with the
exception of rhinestones and rhinestud designs, all of
our products are manufactured at our Columbus, Ohio
facility. |
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8. |
Do you print
Phthalate-free? |
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Yes, we are compliant
with all current laws on products. The use of
phthalate-free ink is a requirement for kid’s designs.
Whether an adult design will use phthalate-free inks
depends on the size and process of the design. Consult a
sales or customer service representative for more
information. |
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9. |
What type of
fabrics can you print on? |
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Depending on the
process of the transfer you can print on cotton, cotton
blends, lycra, leather, nylon and many other fabrics. If
you have an unusual request please send it and we will
do our best to help. Often customers send us samples of
the fabric they want to use with their transfer. We will
test print your design for you. Please consult our
processes page for further
information. |
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10. |
Do you also print
t-shirts and other apparel? |
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Yes, we can print as
little as one shirt or as many as you need. We also do
order fulfillment as well. |
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11. |
Do you have a
showroom? |
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Yes, we love to have
visitors please check out the map on our
contact us page. Our
showroom is open from 9am EST to 5:30pm EST M-F. If you
are visiting us from out of town or have a special need
please contact a sales
representative first. |
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12. |
Do you provide the
artwork for customs? |
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Aside from our clip
art, Art Brands has access to and owns vast libraries of
artwork. We can create specific lines for wholesalers,
retailers, fund raising etc. Please note additional
charges may apply. |
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Art Brands is very
proud of our facility. We pride ourselves on being as
clean and environmentally-friendly as possible.
Unfortunately, due to the proprietary nature of our
business we do not give tours or allow access to our
production area. |
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